Shipping Policy

Standard shipping is 2-3 business days. Shipping charges are non-refundable. We use the United States Postal Service. Shipments occur only on weekdays.

We offer free shipping on orders over $150 within the continental United States (excluding APO addresses).

Wrong Address Disclaimer
If you’ve made a mistake or given us incorrect information, we will try our best to rectify the situation. Still, it is your responsibility to ensure the address, delivery instructions, and information provided are correct.

If your order is returned to us due to an “insufficient address” or is deemed “undeliverable,” we will gladly reship the order at the customer's expense (which will be the original shipping fee for that order).

Please Note: The Kibou is not responsible for items damaged during transit, returns due to incorrect or incomplete addresses, or extended shipping delays by the carrier.

Once items are shipped from The Kibou, transit time is the sole responsibility of the United States Postal Service.

Therefore, we cannot guarantee an exact arrival date. Please allow a 2- to 3-day window for possible delays (or early arrivals) when placing your order.

International Shipping
We do not offer international shipping to any countries outside the United States.